Shipping & Returns

Maples are packed semi-bare root, wrapped in a plastic bag with adequate moisture for the transport. During the summer, plants are shipped in containers with their soil, therefore shipping cost is more. They will be securely banded in a cardboard box. There is no limit to how many plants are shipped. You can figure your shipping cost by adding 30% plus $8 boxing fee. Oversized boxes may cost more due to Fedex changes in their oversized package rates. They may add an additional $15. You will be notified if this happens. We also ship Priority mail. NY state customers will have 8% sales tax added to the order. We DO NOT ship to CA,OR,WA or OUTSIDE THE US due to regulations in those states and other countries.

Guarantee

Each order is guaranteed to be true-to-name and top quality stock in excellent growing condition. We cannot assume responsibility due to environmental conditions, unseasonable weather, neglect, or possible lack of experience on the part of the planter. If you report a loss within 30 days after receipt of the plant, with a report and photos, a refund or replacement can be made. A refund is only made for the price of the plant. Shipping charges are not refundable. Buyer pays for shipping of replacement plant. Please feel free to contact us with problems that may occur.

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